pkluck Privacy Policy

1.1 Registration Data

When you create a pkluck account, we collect the following information:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile phone number
• Residential address (city, district, and postal area)
• Preferred currency (Bangladeshi Taka, BDT)
• Username and encrypted password

1.2 Identity Verification (KYC) Data

To comply with Know Your Customer (KYC) obligations and to prevent fraud and underage gambling, we may request copies of the following documents before processing your first withdrawal or at any point thereafter:

• National ID card, passport, or driving licence
• Proof of address (utility bill, bank statement, or government-issued document dated within the last three months)
• Proof of payment method (screenshot or statement confirming ownership of your bKash, Nagad, Rocket, or bank account)

1.3 Financial Transaction Data

We record all deposits and withdrawal transactions associated with your account, including the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), transaction amounts in BDT, timestamps, and transaction reference numbers. We do not store full card numbers or full mobile banking PINs on our servers.

1.4 Gaming Activity Data

pkluck logs all gameplay activity on your account, including games played, bet amounts, game outcomes, bonus redemptions, wagering progress, and session durations. This data is used to operate the platform, resolve disputes, detect problem gambling patterns, and fulfil responsible gaming obligations.

1.5 Technical & Device Data

When you access pkluck, our servers automatically collect certain technical data including your IP address, device type, operating system, browser type and version, referring URL, pages visited, time spent on each page, and general geographic location (country and city level). This data is used for platform security, fraud prevention, and service optimisation.

1.6 Communications Data

If you contact pkluck's support team via email or live chat, we retain records of those communications — including the content of your messages, attachments, timestamps, and the support agent's responses — for a period of up to five years, for quality assurance, compliance, and dispute resolution purposes.

2.1 Marketing Communications

With your consent, pkluck may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, seasonal offers (such as Eid promotions, Pohela Boishakh specials, and BPL cricket betting offers), and platform updates. You may withdraw your consent to receive marketing communications at any time by updating your account notification preferences or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of prior processing.

2.2 Automated Decision-Making

pkluck uses automated systems to detect unusual account activity, potential fraud, and patterns consistent with problem gambling. These systems may result in temporary account restrictions pending a manual review. Where a significant decision affecting your account has been made solely by automated means, you have the right to request a human review by contacting our support team.

3.1 Service Providers & Technology Partners

pkluck engages carefully selected third-party service providers to support platform operations. These include game technology providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi; payment processing partners including bKash, Nagad, Rocket, Upay, and banking partners; KYC and identity verification technology providers; and cloud hosting and cybersecurity service providers. All third-party processors are bound by data processing agreements that prohibit them from using your data for any purpose beyond the specific service they deliver to pkluck.

3.2 Legal and Regulatory Disclosure

pkluck may disclose your personal data to regulatory bodies, law enforcement agencies, financial intelligence units, or courts where required to do so by applicable law or valid legal process. We will notify you of any such disclosure where we are legally permitted to do so.

3.3 Business Transfers

In the event that pkluck undergoes a merger, acquisition, restructuring, or sale of all or part of its business, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and the Privacy Policy of the acquiring entity before your data is transferred or becomes subject to a different privacy policy.

4.1 What Are Cookies

Cookies are small text files placed on your device when you visit the pkluck website. They allow the platform to recognise your device, remember your session preferences, and deliver a smoother, more personalised experience. pkluck uses first-party cookies (set by pkluck directly) and limited third-party cookies (set by our game and analytics service providers).

4.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled without preventing you from using the platform.
• Functional cookies: Remember your language preferences, display settings, and last visited game category to personalise your experience.
• Analytics cookies: Collect anonymised data about how players navigate the platform, which pages are most visited, and how long sessions last. This information helps us improve the platform.
• Game provider cookies: Set by third-party game studios (such as Pragmatic Play and Evolution Gaming) within their game frames to manage game sessions and load balancing.

4.3 Managing Cookies

You may control cookie preferences through your browser settings. Please note that disabling essential cookies will impair your ability to log in and use the pkluck platform. Disabling analytics or functional cookies will not prevent you from accessing games or processing transactions, but may reduce the quality of your experience.

5.1 Active Accounts

For active accounts, pkluck retains all registration data, KYC documentation, transaction records, and gaming activity logs for the duration of your account and for a minimum period of five years following account closure. This retention period reflects our obligations to detect and deter fraud, money laundering, and other financial crimes.

5.2 Closed Accounts

Following account closure — whether initiated by you or by pkluck — your personal data will be retained for a minimum of five years to comply with applicable anti-money laundering regulations and to allow resolution of any post-closure disputes or regulatory enquiries. After this retention period, personal data that is no longer required for legal or compliance purposes will be securely deleted or anonymised.

5.3 Marketing Data

If you have consented to receive marketing communications and subsequently withdraw that consent, your contact details will be removed from our active marketing lists within 10 business days. A minimal record of your opt-out will be retained to ensure we do not inadvertently contact you again.

6.1 Right of Access

You have the right to request a copy of all personal data that pkluck holds about you. To submit a data access request, please contact our support team at [email protected] with the subject line "Data Access Request". We will respond within 30 days of receipt.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You may update basic account details (such as your phone number or email address) directly in your account settings. For corrections to KYC or identity documentation, please contact our support team.

6.3 Right to Erasure

Subject to our legal retention obligations described in Section 5, you may request the deletion of your personal data. Erasure requests will be processed following account closure and after the mandatory retention period has elapsed. We cannot delete data that we are legally required to retain.

6.4 Right to Restrict Processing

You may request that pkluck restrict the processing of your personal data in certain circumstances — for example, if you contest the accuracy of data we hold, or if you have objected to processing based on our legitimate interests and a verification is pending. During a restriction period, we will store your data but not actively process it beyond what is necessary for compliance.

6.5 Right to Object to Marketing

You may object to receiving promotional communications from pkluck at any time. You may do this by updating your notification preferences within your account settings, by clicking the unsubscribe link in any marketing email, or by contacting our support team directly. Objections to marketing communications are processed within 10 business days.

7.1 Security Measures

pkluck implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• AES-256 encryption for sensitive data stored in our databases
• Multi-factor authentication options for player accounts
• Regular third-party penetration testing and security audits
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Automated intrusion detection and real-time monitoring systems

7.2 Data Breach Response

In the event of a personal data breach that poses a risk to your rights and freedoms, pkluck will notify affected players without undue delay and, where required by applicable law, will report the breach to the relevant authorities. Notifications will be sent to the email address registered on your pkluck account. We will communicate the nature of the breach, the categories of data affected, the likely consequences, and the steps we are taking to address it.